Takeaway from POPAI Professional Development Breakfast Seminar

On Tuesday (29th November) Objective Digital team had an early start to attend the POPAI Professional Development Breakfast Seminar at Hilton Hotel. Professor Richard Silberstein (CEO Neuro-Insight) captivated the audience in his 30mins presentation about Neural Pathways and the Path to Purchase. While, Yu Dan Shi (APAC Industry Strategy Director, Adobe Marketing Cloud) presented great insights on how to simplify complex marketing touch points.

“Neural Pathways and the Path to Purchase”

Prof Richard shared interesting case studies on how brain-imaging technology is used to measure how our brain responds to advertising. The methodology measured four key areas in brain activity; attention, emotional response, memory encoding and engagement. As people watch an ad, their brain activity shows whether they are drawn to certain images or withdraw and whether certain image are more memorable than others. He also explored the idea of an “iconic trigger” principle which is probably the most relevant principle to marketers. An iconic trigger is selected by measuring implicit memory encoding (i.e. most memorable) and also engagement (i.e. most engaging). A good example of effectively using this principle was by a large insurance company to determine which scenes from their TV ad should be used for their below the line campaign for maximum effect.

As an eye tracking researcher, I can relate to how technology can be a great help to generate consumer insights. Our eye tracking methods are commonly used for usability studies and shopper research to evaluate how users and consumers experience and perceive different media and communication messages. Both eye tracking and brain imaging technology are able to explore unconscious reactions (implicit memories) which reveal insights that traditional research method couldn’t do.

Online dating eye tracking study reveals that men look, women read

Image

Men used up to 65% more of their time viewing the profile’s photo when assessing a match

Image

Women spent nearly 50% more time than men in assessing if someone’s profile is a match

“Simplified the Complexity”

Yu Dan Shi spoke about the latest trends that will impact how marketers should be focusing their approach. These trends are:

  1. Personalized Engagement
  2. Digital Accelerated Evolution
  3. More Complex Customer lifecycle

As the world we live in is getting more and more complex, marketers have less predictability and clarity when it comes to understanding consumer behavior. Traditional marketers need to embrace the digital space while digital savvy marketers need to take a step back and embrace human sciences. Key performance indicators should not be measured between traditional marketing channels vs. digital, as these are no longer relevant if you want to get a holistic view of how your company is performing. Both need to come together and work in a collaborative environment, not compete against one another.

Image

I couldn’t agree more about holistic approach, here in Objective Digital we often work on and recommend omni-channel studies when it comes to marketing campaigns. Our methodology provides a one-stop-shop to measure the online, mobile, and in-store effectiveness. This approach provides rich insights which can uncover the answers to key business questions and help to refine a company’s offering.

Please contact us on info@objectivedigital to learn more.

Advertisements

Nielsen’s consumer 360 event

As a part of the inaugural consumer 360 event, Objective Digital partnered with Nielsen to showcase the latest in shopper research and technology. Held in the beautiful Blue mountains over three days, consumer insight gurus from across Australia and beyond took time to hear from industry leaders on a range of consumer topics. It was in this setting that Objective Digital was able to show off some of our eye tracking equipment as a part of Nielsen’s Shopper Lab.


Nielsen’s Shopper Lab

In a first for the Pacific, the shopper experience lab offers companies a chance to test designs and concepts, through actual and virtual shelves. They use a range of techniques to gain a deeper understanding of shoppers through “observation, interviews, eye tracking and neuroscience”. For more information on their lab, see their website.
Teaming up with the Nielsen crew has been an excellent chance for Objective Digital to show off some of the capabilities of our systems, including the glasses and floor stand. While I can’t share many of the details of our studies, I can say it’s been an absolute pleasure working with the Shopper team at Nielsen. Their innovative thinking and use of technology is something we are proud to be a part of!

Image