An Objective Consideration of Signatures and Forgery

Yesterday, I was fortunate enough to be able to attend the 3rd Next Bank Asia conference in Singapore. There was a lot of discussion about the future of banking customer experience and the need for simpler banking solutions.

One topic of current interest is the ongoing use of signatures as a form of identity in banking contexts. Brett King, CEO of Moven – a mobile banking startup, proclaims in a blog post that signatures are no longer an effective form of identification.

My PhD research is in cognitive-behavioural forensics  with a focus on signature forgery. We use eye-tracking, handwriting kinematics and questionnaires to gain insight into the signature forgery process. There are a few points about signatures and their portrayal that I believe are worthy of mention.

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Signature Forgery Research in Melbourne

It is important to understand just how relevant signatures are today. Try and remember just how many times you have signed something in the last month. Then multiply that by 12 to gauge how many things you have signed in the last year.  Understand that almost entire populations of people are doing the same thing! Signatures are VERY numerous and it’s a misconception to believe that they are fading away. In fact, there currently exists little, to no substantial  evidence that can statistically quantify this ‘dying’ of signatures. Claims about signatures fading appear to be fuelled by instances of medium to large sized companies shifting to other means of verification.

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Signatures are considered a behavioural biometric that we rely on for proof of identity. Unlike that of DNA, retinal patterns or finger prints, they are subject to change from day to day. It is this variability that has made signatures such an interesting and unique form of identification.

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Because signatures are physically produced and can vary physically, they can also be forged. Evidence from studies have shown there are a few ways in which to improve the difficulty with which your signature can be copied. These include increasing the complexity of your signature by adding more line intersections and turning points, incorporating atypical line directions and angles, preferably making your signature illegible and being physically consistent when you write it! However, properly forging signatures is not as easy as you might believe. There are many established typical tell-tale signs of a forgery, which are difficult for forgers to avoid and relatively easy to detect.

I was having a chat with Louise Long from NAB and she mentioned some work she had been assigned involved checking the signatures produced in the bank (for verification purposes). The process of checking signatures for verification purposes is one that also occurs everyday in places like stores and banks. However, the process of verifying signatures is much more complicated that people assume, particularly without a fundamental understanding of the theory underpinning signatures and their examination. One useful tip is that there tends to be a trade-off between line quality and spatial quality when someone forgers a signature. This means that line tremor (or poor line quality) can therefore be used as an indicator of a forgery. However, this is not always the case, and that’s why signature examination can be such a difficult task!

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Line quality difference typical of signature forgeries

It should be noted that only professional signature examiners called forensic document examiners are properly qualified to provide opinions about the proposition that a signature is the process of a forgery, or not. So if your working at a bank or supermarket and are unsure whether two signatures ‘match’, don’t feel bad if its difficult to determine – remember, signatures are usually quite physically variable! This is why when a dispute arises, handwriting experts are usually called upon.

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Often when people talk about signatures, broad statements attempting to explain a magnitude of issues are asserted without consideration of finer points. A distinctions between signatures’ effectiveness as a form of proof of identity and signatures’ convenience as a form of proof of identity (from a user experience point of view) should be made. In addition, the security behind signing verses other forms of verification is again a separate topic.

Without going into too much detail about the reasons why signatures are still so widely used today (such as convenience and technological infrastructure), it could be argued that perhaps signatures will eventually one day be replaced (in most contexts) by more robust biometrics that are not susceptible to variation. All factors considered, signatures are probably still the best forms of identification we currently have access to. If they weren’t, we probably wouldn’t be using them so readily. Although, there are examples of companies and institutions making innovative movements, such as the shift toward the use of pins instead of signatures (e.g. see Commonwealth bank), this is a very minute percentage of signings when considered on a global scale.

It also shouldn’t be overlooked that unlike signatures, pins can be forgotten and pins can also be stolen. So for now, if you’ve ever been worried about the security of your signature, the least you can do is attempt to make it more forge-proof (for more information, see my other post on how to protect your signature against forgery).

For further insight about what the future might hold for signatures, I’d recommend reading Developments in Handwriting and Signature Identification in the Digital Age

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Objective Asia presents at Next Bank Asia Singapore 2014 (NBASG14)

Yesterday, James Breeze; CEO and founder of and Objective Asia and Objective Digital gave a presentation on the concept of ‘build’ with a focus a on user experience at the Next Bank Asia conference 2014 in Singapore.

James Breeze Objective Digital from NextBank on Vimeo.

James presented on the importance of customer experience, with emphasis that Asia should continue to build and develop their customer experiences in this rapidly changing world.
James gave some key examples of how eye-tracking greatly enhances the quality of customer experience research, particularly when that research can be conducted in store using portable eye-tracking glasses, or data is provided to clients in real-time during user testing for immediate integration.

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Objective Asia also flexed some of their latest Tobii eye-tracking set-ups at the conference, which allow for eye-tracking of mobile and tablet users – the emerging leading platforms since the home PC, and of which now give even the laptop a run for its money.

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Given the worldwide shifts toward ‘mobile banking’, a large amount of interest was generated, as the banks are now understanding the importance of high-level customer experience research.

Objective Asia continues to build new relationships and enhance existing relationships in Asia and remains an active player in helping maintain a high-level standard of customer experience in this world of technological change.

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Special thanks to NBASG14, well done James Breeze and congratulations Objective Asia!