I noticed True Value Solar’s advertisement on the telly last night for one remarkable thing. Watch the ad and see if you notice it:


In James’s blog post about how people look at other people’s faces, he described how we are not only attracted by other people’s faces, our attention is also drawn to what other people are looking at. This is a particularly useful behaviour to act on if we’d like to draw a user’s attention to certain things.

Have a look at this scene in the ad:


Notice how the actor’s line of sight is directly in line with True Value Solar? That’s what they want you to look at as he speaks. Visually and audibly, you are then associating the message of the ad with the logo and brand. Coincidence? I don’t think so. The ad does the same thing a few more times in the same ad: If you visit their website, you will notice how the actor in the Testimonial image is staring right at the [Testimonial] label: Very clever way of exploiting on this aspect of human behaviour. Do you see what I see?

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About Objective Experience

Objective Experience is your partner for customer experience strategy, research, design and usability testing. Our team of passionate Customer Experience Consultants uncover insights from your customers to optimize customer journeys across all digital and physical channels – mobile apps, websites, systems, shopper and retail. We research on how customers interact with products, services and environments through interviews, surveys, focus groups, desk research, eye tracking and usability testing. Actionable recommendations are developed from our in-depth observations and testing. Our partners and clients come from a wide range of businesses and industries - from large financial institutions and government organisations to technical consultancies, Universities and not-for-profit businesses. Objective Digital Holdings Pty Ltd has offices in Sydney (Objective Experience Sydney) and Singapore (Objective Experience Singapore). Eye Tracking, CX, UX, Usability Testing, Shopper Research & Design Thinking across Australasia and South East Asia.

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