Looking into the Crystal Ball

It’s the beginning of another great year and what better time to put on the radar some emerging ideas for 2010. Now a quick search on the web reveals many ‘trend’ reports for this year, but here’s one from Europe that we thought was interesting. Do you agree or disagree?

This entry was posted in Uncategorized and tagged by Objective Experience. Bookmark the permalink.

About Objective Experience

Objective Experience is your partner for customer experience strategy, research, design and usability testing. Our team of passionate Customer Experience Consultants uncover insights from your customers to optimize customer journeys across all digital and physical channels – mobile apps, websites, systems, shopper and retail. We research on how customers interact with products, services and environments through interviews, surveys, focus groups, desk research, eye tracking and usability testing. Actionable recommendations are developed from our in-depth observations and testing. Our partners and clients come from a wide range of businesses and industries - from large financial institutions and government organisations to technical consultancies, Universities and not-for-profit businesses. Objective Digital Holdings Pty Ltd has offices in Sydney (Objective Experience Sydney) and Singapore (Objective Experience Singapore). Eye Tracking, CX, UX, Usability Testing, Shopper Research & Design Thinking across Australasia and South East Asia.

1 thought on “Looking into the Crystal Ball

  1. Interesting presentation Liz. Personally, I am already starting to get Facebook fatigue and as a result check and update it less so I would be curious to see if that is becoming the norm. In addition, I think that social search will only really work if people setup their social search network first so to see whether you like it, you have to invest time and effort. For those not very active in social networks I wonder if they will take the time or even feel it adds value. For more info Google has a great intro blog about their social search http://googleblog.blogspot.com/2009/10/introducing-google-social-search-i.html.There also seem to be quite a few different companies involved in social search and I just wonder how these compare and compete with Google, the big guy. Any ideas?

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s